Payment, Refund & Cancellation

Last updated: [Date of publication]

Pricing Delivery 7-day validity Refunds How to request Cancellations

This policy explains how payments, package validity, refunds, and cancellations work for BrutalPrep, operated by COASTAL LINE TECH LLP.

1. Pricing and payments

BrutalPrep is a pay-per-use service. You pay per interview package — there is no subscription, no auto-renewal, and no recurring charge. The price and any applicable taxes (such as GST, where applicable) are displayed to you at the point of purchase before you pay.

Payments are processed securely by Razorpay. We do not store your card or bank details.

2. Delivery of service

BrutalPrep is a digital service with no physical goods and no shipping. Access to your purchased package is delivered electronically and activated on your account promptly after your payment is successfully confirmed. If your payment succeeds but access is not activated, contact support@brutalprep.com and we will resolve it.

3. Package validity — 7 days from the time of payment

Your package is valid for exactly 168 hours

Each purchased package is valid for 7 days (168 hours), counted from the exact date and time your payment is made. Validity is measured to the minute, not to the calendar day.

Any interviews included in your package that are not used within this 7-day period will expire and cannot be carried forward, reused, transferred, or refunded.

Worked examples (all times in IST)

Payment made at	Package expires at
8 July 2026, 9:30 PM	15 July 2026, 9:30 PM
10 August 2026, 7:15 AM	17 August 2026, 7:15 AM
25 September 2026, 11:45 PM	2 October 2026, 11:45 PM

In each case, the package remains usable for the full 168 hours following payment. After the expiry time shown, any unused interviews in that package are no longer available.

4. Refund policy

Because BrutalPrep is a digital, pay-per-use service, and the cost of delivering each AI interview is incurred at the time of use, refunds are limited as set out below.

Refunds are generally NOT available for

An interview session that has been started or completed — the service has been consumed.
Dissatisfaction with AI-generated questions, feedback, scores, or reports. These are educational and subjective by nature, and the Service does not guarantee any outcome (see our Terms & Conditions).
Change of mind after purchase.
Interviews left unused that expire at the end of the 7-day validity period.

Refunds may be considered, case by case, for

A verified technical failure on our side that prevented a purchased interview from being delivered, where the interview was not consumed — for example, a platform error stopped the session from starting and no interview took place.
Duplicate or accidental charges, or a payment where you were charged but access was never activated.

5. How to request a refund

Email support@brutalprep.com within 48 hours of the transaction, from your registered email address, including:

Your payment reference or order ID
A description of the issue

We will investigate and respond. Where a refund is approved, it will be processed to your original payment method via Razorpay, typically within 5–7 business days. The exact timeline may depend on Razorpay and your bank.

6. Cancellations

As BrutalPrep is pay-per-use with no subscription, there is no recurring plan to cancel and no auto-renewal. A purchased package simply expires at the end of its 7-day validity period if unused, as described above.

7. Failed or duplicate payments

If a payment fails but you are charged, or you are charged more than once for the same purchase, contact support@brutalprep.com with your payment reference. Verified failed or duplicate charges will be refunded.

8. Your statutory rights

Nothing in this policy limits any rights you may have under applicable consumer protection law. This policy operates in addition to those rights.

9. Contact us

COASTAL LINE TECH LLP
LLPIN: [LLPIN]
Registered office: [Registered office address]
GSTIN: [GSTIN, if applicable]
Email: support@brutalprep.com