This policy explains how payments, package validity, refunds, and cancellations work for BrutalPrep, operated by COASTAL LINE TECH LLP.
BrutalPrep is a pay-per-use service. You pay per interview package — there is no subscription, no auto-renewal, and no recurring charge. The price and any applicable taxes (such as GST, where applicable) are displayed to you at the point of purchase before you pay.
Payments are processed securely by Razorpay. We do not store your card or bank details.
BrutalPrep is a digital service with no physical goods and no shipping. Access to your purchased package is delivered electronically and activated on your account promptly after your payment is successfully confirmed. If your payment succeeds but access is not activated, contact support@brutalprep.com and we will resolve it.
Each purchased package is valid from the exact date and time your payment is made:
Validity is measured to the minute, not to the calendar day.
Interviews included in your package that are not used within the validity period will expire and cannot be carried forward, reused, or transferred. Unused interviews may, however, be refunded before they expire — see section 4.
| Package | Payment made at | Expires at |
|---|---|---|
| Professional 60 min | 8 July 2026, 9:30 PM | 6 October 2026, 9:30 PM |
| Professional 30 min | 10 August 2026, 7:15 AM | 8 November 2026, 7:15 AM |
| Campus pack | 25 September 2026, 11:45 PM | 24 March 2027, 11:45 PM |
In each case the package remains usable for the full validity period following payment. After the expiry time shown, any unused interviews in that package are no longer available.
Each interview you buy is tracked separately, so a refund can cover exactly the interviews you have not used — you do not have to refund a whole purchase to get money back for the part you did not consume.
If a technical failure on our side interrupts an interview you paid for — our AI provider, speech services, or hosting — the interview is automatically restored to your package, usually within moments, and you can simply take it again. You do not need to contact us and you do not lose what you paid for.
This is capped at 3 restored interviews per account per month to prevent abuse. If you have exhausted that and a genuine failure occurred, email support@brutalprep.com and we will resolve it individually.
If you would rather have a refund than a restored interview after a failure on our side, email us and we will arrange it.
Email support@brutalprep.com from your registered email address, including:
There is no deadline other than the package validity period — you may request a refund for unused interviews at any time before the package expires.
We will confirm what is refundable before anything is processed. Where a refund is approved it is returned to your original payment method via Razorpay, typically within 5–7 business days. The exact timeline depends on Razorpay and your bank. Access to a refunded interview ends once the refund completes, not when it is requested — so a refund that fails leaves your access intact.
As BrutalPrep is pay-per-use with no subscription, there is no recurring plan to cancel and no auto-renewal. A purchased package simply expires at the end of its 7-day validity period if unused, as described above.
If a payment fails but you are charged, or you are charged more than once for the same purchase, contact support@brutalprep.com with your payment reference. Verified failed or duplicate charges will be refunded.
Nothing in this policy limits any rights you may have under applicable consumer protection law. This policy operates in addition to those rights.
COASTAL LINE TECH LLP
LLPIN: [LLPIN]
Registered office: [Registered office address]
GSTIN: [GSTIN, if applicable]
Email: support@brutalprep.com